Privacy policy

Last updated: November 10, 2026

1. Who we are

Markt OS ("we", "us", "our") provides a marketing delivery SaaS. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over it. It applies to all users of our website and Service.

2. Data we collect

We collect the following categories of personal data:

• Account data — name, email address, password (hashed), and company/organisation details you provide at sign-up.
• Billing data — payment details, billing address and transaction history (processed securely by our payment providers).
• Usage data — how you interact with the Service, features used, and log data (IP address, browser type, device, timestamps).
• Content data — the content, messages, and files you create or upload through the Service.
• Connected account data — account names, handles and access tokens for third-party platforms you connect (such as Meta, LinkedIn, TikTok, YouTube, X).
• Communications data — support requests and any correspondence you send us.

3. How we use your data

We use personal data to:

• Create and administer your account and provide the Service;
• Process payments and manage subscriptions;
• Publish content to your connected platforms at your instruction;
• Provide customer support and respond to enquiries;
• Improve, secure, and debug the Service;
• Send you service-related and (with consent) marketing communications;
• Comply with our legal and regulatory obligations.

4. Legal bases for processing (EEA/UK)

Where the GDPR or UK GDPR applies, we process personal data on the following lawful bases: performance of a contract (providing the Service), legitimate interests (security, analytics, improvement), legal obligation, and consent (where required, e.g. marketing).

5. How we share your data

We do not sell your personal data. We share data only with:

• Service providers — hosting, payment processors (e.g. Stripe, M-Pesa), email, and analytics providers, under appropriate data-processing agreements;
• Third-party platforms — only to publish content you authorise through a connected account;
• Legal authorities — when required by law or to protect our rights and users.

6. Data retention

We retain personal data only as long as necessary for the purposes described and to meet legal obligations. Account data is retained for the life of your account and for a reasonable period after closure; security logs are retained per our security policy; content data is deleted upon account deletion (unless retention is legally required).

7. Data security

We implement appropriate technical and organisational measures, including encryption at rest and in transit (TLS), access controls, and regular security reviews. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International data transfers

Your data may be processed in countries outside your own. Where such transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms required by applicable law.

9. Your rights

Depending on your jurisdiction, you may have rights to: access, rectify, erase, restrict, or object to processing of your data; receive a portable copy of your data; withdraw consent; and lodge a complaint with a supervisory authority. To exercise any right, contact us at support@markt.app.

10. Cookies and tracking

We use a minimal set of cookies for essential functionality and, where you consent, analytics. See our Cookie Policy for details.

11. Children

The Service is not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or email.